Legal
The terms that apply to every private transfer, day trip and tour booked with Paris Chauffeur Transfers.
Last updated: 28 October 2026
Paris Chauffeur Transfers (“we”, “us”) is a trading name of AK CAB, a French SARL registered under SIREN 830 650 503, whose full details are given in our Legal Notice. We are a private chauffeur service based in the Paris region, operating from Paris, the Paris airports and the surrounding region to destinations across France and neighbouring countries. These terms apply to every booking made through this website, by WhatsApp or by email.
Sending the booking form or a message is a request, not a contract. Your booking is confirmed only when we confirm it to you in writing, by email or WhatsApp, with the vehicle, the date and time, the pickup point and the price. Please check the confirmation and tell us at once if any detail is wrong. You are responsible for the accuracy of the details you give us, including flight or train numbers, addresses, the number of passengers and the amount of luggage.
Prices are fixed before you travel and are calculated on the road distance of your route and the vehicle class you choose, as explained on our pricing page. The confirmed price includes tolls, meet and greet, child seats requested at booking and waiting time caused by flight delays. There is no night, weekend or public holiday surcharge. A change you ask for after confirmation — a different address, an extra stop, a longer itinerary or an extra vehicle — may change the price, and we will always agree the new price with you before the journey.
Day trips and private tours are quoted individually according to the itinerary and the hours, and the quote is confirmed in writing.
Nothing is charged when you send a booking request online.
Payment to the chauffeur is by card or in cash. If you need an invoice for a company or an expense claim, please ask when you book.
For airport pickups we track your flight, so a delay moves the pickup time to the real arrival time at no extra cost. Your chauffeur waits inside the arrivals hall with a sign bearing your name. For other pickups, please be ready at the agreed time and place. If you are running late, message us as soon as you can and we will wait as long as we reasonably can. If extended waiting is needed, we will tell you in advance whether it changes the price.
Each vehicle class carries a maximum number of passengers and large cases, shown on our vehicles page. If your party or luggage does not fit the vehicle booked, we will suggest a larger vehicle or a second vehicle, and confirm the price first. Under French law children must travel in a seat suited to their age and size: please tell us the number and ages of children when you book, so the chauffeur brings the right seats.
Smoking, including electronic cigarettes, is not allowed in our vehicles. The chauffeur may refuse to carry or continue to carry a passenger whose behaviour puts the safety of the journey at risk. The cost of repairing damage or of exceptional cleaning caused by a passenger may be charged at cost. Seat belts must be worn at all times.
Airport and Paris transfers can be cancelled free of charge up to 24 hours before pickup. For long-distance transfers, day trips and tours, the deposit is refunded in full if you cancel 48 hours or more before pickup, and kept if you cancel later or do not show. The full rules, including cancelled flights and changes to a booking, are set out in our Cancellation Policy.
We plan every journey with a margin for traffic, and we recommend you allow sensible time for check-in when travelling to an airport or a station. We are not liable for delays or missed connections caused by events beyond our reasonable control, such as accidents, road closures, strikes, severe weather or police action. If we are unable to carry out a confirmed journey, you pay nothing for it, any deposit is refunded in full, and we will help you find an alternative wherever possible.
Please check the vehicle before leaving it. If you leave something behind, message us with your booking reference and we will do our best to return it; return delivery costs are payable by you.
If something did not go as it should, tell us as soon as possible, and in any case within 30 days of the journey, with your booking reference. We will reply and try to put things right.
How we use the information you give us is explained in our Privacy Policy.
These terms are governed by French law. They do not affect any rights you have under the consumer law of your country of residence.
Message us on WhatsApp with your booking reference and we will answer, day or night.
