Cancellation Policy

Last updated: 28 October 2026

Airport and Paris Transfers

This covers transfers to and from Charles de Gaulle, Orly and Beauvais airports, journeys within Paris and the Paris region, Versailles and Disneyland Paris.

• No deposit. Nothing is charged when you book. You pay your chauffeur at the end of the journey.
• Free cancellation up to 24 hours before pickup.
• Please cancel as early as you can: a chauffeur and a vehicle are reserved for you alone.

Long-Distance Transfers, Day Trips and Tours

This covers every journey outside the Paris region, private day trips and private tours.

• 30% deposit to confirm. Once we have confirmed your journey in writing, we send you a secure payment link for a deposit of 30% of the confirmed price. Your booking is guaranteed once the deposit is received.
• The balance (70%) is paid to your chauffeur at the end of the journey, by card or in cash.
• Cancel 48 hours or more before pickup: your deposit is refunded in full.
• Cancel less than 48 hours before pickup: the deposit is kept. Nothing more is charged.

How to Cancel

Message us on WhatsApp or reply to your confirmation email, quoting your booking reference. The time of your message is the time of cancellation. We confirm every cancellation in writing.

Changing a Booking

To change the date, time, addresses, number of passengers or luggage, message us with your booking reference. We confirm the change in writing. If the change affects the route or the vehicle, we agree the new price with you before the journey. A deposit already paid is carried over to the new date.

Cancelled or Diverted Flights

If your flight or train is cancelled, there is nothing to pay and any deposit is refunded in full, whatever the notice. Message us as soon as you know your new arrival details and we will rearrange the pickup if we can.

If You Do Not Show

If the chauffeur is at the agreed pickup point and we cannot reach you, we try every contact detail you gave us before releasing the vehicle. A no-show counts as a cancellation less than 48 hours before pickup: for long-distance transfers, day trips and tours, the deposit is kept.

If We Have to Cancel

In the rare event that we cannot carry out a confirmed journey, we tell you as early as possible, any deposit is refunded in full, and we help you find an alternative wherever possible.

Refunds

Refunds are made to the card or account used to pay the deposit, within 14 days of the cancellation.

These rules form part of our Terms & Conditions.